Reviews

We dealt with Yasmin at Stephen Oates who was superb! She manages to master the art of being incredibly friendly and approachable whilst always maintaining professionalism. Yasmin’s response rate was always quick and her diligence and clear love of her job is obvious. Will definitely use her in the future.

Really great experience with Steven Oates Estate Agents. The team were professional, informative and kept us updated throughout.

A special mention to Yas, who was fantastic with her communication — always helpful, friendly and quick to respond. She made the whole process so much easier.

Would definitely recommend Stephen Oates. Thank you, Yas, and the team!

As Stephen Oates have a good presence in Hertford I decided for them to handle the sale of my property as a sole agent which turned out to be the “Rightmove”. From concept to completion I have nothing but praise for the staff in the Hertford office. It would be wrong of me to pick out individuals as they work as a team. They all know what’s going on, keeping you updated and handling viewings in a professional manner. My thanks to you all for doing great job and certainly would say they are the Agents to go with.

Always excellent service. Have sold and bought through Steven Oates for 20+ years. Just completed on a recent purchase and sale. Lisa was amazing and so helpful at getting everything co ordinated. Wouldn’t use anyone else +++++

We recently bought a flat through Steven Oates, and the whole experience was really positive. The team were always responsive, professional, and helped make the process as smooth as possible.

A special thank you to Yasmine, who was incredibly helpful from the moment our offer was accepted. She kept us updated throughout the process, was always quick to respond to any questions, and made what can be a stressful experience much easier.

We really appreciated all the support and wouldn't hesitate to use Steven Oates again in the future.

Excellent service from Steve Oates team especially Yasmin who was fabulous she responded to all calls/emails /enquiry’s efficiently without delays and supported with great liaison between solicitors etc ensuring sale went through as quickly as possible. Thanks for all your help and to the team ! You made selling the house so much easier . highly recommend !

Steven Oates were AMAZING throughout the whole process! Lisa was wonderful, kind, polite and incredibly professional. I wouldn’t have wanted to go through the process with anyone else. She helped take the stress out of buying and selling a home and so Thank you very much!

After considering a few other local estate agents, some of whom tempted us with valuations well above what we knew our house was worth, we made the decision to go with Steven Oates. Steve Hibbert the sales director came out for a valuation and told us that despite the great location and lovely landscaped gardens that the house itself was a bit unusual. He spent a long time showing us comparable properties within a 25 mile radius so we could agree on a price that wouldn't need to be drastically reduced if it had been pitched too high. We put the house on the market last autumn in very adverse conditions. There were few viewings and most of the prospective buyers were focussed on making alterations. However Sam Dennison, the keen young sales executive charged with managing our viewings told us not to give up hope. He kept repeating that there was nothing wrong with the property or the pricing, it was simply that government policy had damaged confidence in the housing market. He was right. Finally in the spring we had a cascade of viewings and by March had three offers on the table very close to the asking price. Since we're now living in a house very close to the one we sold it was wonderful to be able to choose which family should have it. We'd been living in the house for 21 years, raised our children there and it therefore held many wonderful memories for us. Sam and Steve helped us choose the strongest candidate who luckily turned out to be the nicest couple. Throughout the whole process Sam and Steve were backed up by the friendly and easy to reach team in the Hertford office. Though there are a lot of estate agents in the Hertford area, for us and for friends we have encouraged to use the company, Steven Oates is by far the best. The sales team guided by Steve have so much experience with properties from the bottom to the top of the market that you can be confident you will receive an honest valuation and a 5* service from them.

Very attentive to detail would recommend

Fantastic company used twice now to sell our house. Highly recommended

Perfect service, would highly recommend the whole team with special mention to Jack Wall who without him wouldn't have allowed us to make the purchase.

Wow! After Looking to rent a house for weeks, On the off chance we popped into Stephen Oates Office. From the Minute we walked in we felt looked after and assured they could help us, Before we knew it we was shown around a House which we Loved and are now looking forward to Moving in!!
Thankyou So Much 😊

We would like to highly recommend Steven Oates Estate Agents, who helped us sell my late Mum’s cottage, with their highly professional team who also dealt sensitively with our situation. From the start, we received a high amount of viewings, until we accepted an offer just a month later. The agents were supportive and showed great experience through out the process, giving helpful and knowledgeable advice. With particular thanks to Lisa and Sam, who were both complete stars! Thank you so much!

Thea has been so good… very professional and knowledgeable. Thank you !!

We had a great experience with Steven Oates, working with Lisa. Lisa was so helpful start to finish, quick to respond and always friendly! Were very happy with the customer service and would recommend. Plus, we received a lovely bundle of gifts and vouchers on completion date.

Charloite was a exceptional in her customer service. She was not only very diligent and professional but empathic to the experience of renting for the first time. Truly a star!

We recently sold our house with Steven Oates and dealt with Lisa.
The whole experience was seamless and we really appreciated Lisa’s professionalism and support.
Would most definitely recommend Steven Oates when selling a property.

👍

Steven Oates’ reputation as Hertford’s Premier Estate Agent is certainly warranted, and deserved. A Very Professional Service at all times, from the initial survey to the actual completion. They kept us constantly updated, and gave customer feedback on EVERY Viewing, unlike other EAs. I would certainly recommend these above all others.

Steven Oates helped me sell my house at the end of last year and I couldn’t recommend them enough! Louis was always so friendly and helpful and brought such professionalism whilst remaining so fun to work with. Sam was also very helpful and kind and helped me navigate the negotiations at the end of my sale, really well. I felt so well supported during a time of selling my house and that goes above and beyond what I’ve experienced with other estate agents before. Thank you team! I’d always recommend them in the future.

Great service – from initial rental process to resolving any ongoing queries during my tenancy. I highly recommend using Steven Oates.

I had a fantastic renting experience with Steven Oates Estate Agency in Hertford. The whole process of renting was smooth, professional, and stress-free from start to finish. A special thank you to Thea and Charlotte, who were incredibly helpful, friendly, and responsive throughout. They kept me well informed at every stage and made sure everything was handled efficiently. Their support really made a difference, and I couldn’t be happier with the service I received. I would highly recommend Steven Oates to anyone looking to rent in the area.

I had a great experience purchasing my property through Steven Oates in Hertford, it was the first time buying on my own and they couldn’t have helped more, especially from a communication/update perspective thank you to Louis. I’d highly recommend to anyone!

Great team at Steven Oates, particularly Lisa who dealt with our sale & purchase in such a professional manner and went that extra mile for us, will always be so grateful to her and the team.

Dealing with Steven Oats has been incredibly smooth an easy. Thea was excellent, informative and very helpful, always replying quickly. I will definitely deal through them again in the future.

Very good service from the letting department. Recommended.

An excellent agency with friendly, professional and efficient staff. Many excellent properties. We are particularly pleased with the services provided by Thea and Anthony, who are excellent professionals and helpful people. Highly recommended.

Fantastic service, Thea & Anthony did a great job for us, all very much appreciated…

Very professional viewing, referencing handled smoothly & great response times on calls & email.

I would not hesitate to recommend this business.

From initial viewing to arranging our let we had a great experience with Steven Oates Estate Agents. Thea and Anthony were both very helpful and quick to respond to any questions.

My initial appointment with Steve Hibberd was friendly but professional. He asked lots of questions and treated my house in Bengeo as a home and not a house.
Lisa and Sam arranged viewings, but I decided to do the viewings myself. (After all, I knew the house better than anyone!) The house was sold in a relatively short time.
The communication from Lisa and Sam was very good. As the sale progressed, Lisa’s expertise and professionalism was apparent. She kept me up to date with the progress of other sales in the chain, some of which were somewhat challenging. I would recommend Steven Oates, in particular, thanks to Lisa and Sam.

Steven Oates provided us with a reliable and dedicated sales service, delivering ease of communication, prompt replies to queries and kept up informed at all times. Lisa Purdy was completely committed to our sale. She was friendly, enthusiastic and delightful to deal with. In fact, all the Steven Oates staff proved to be a helpful and professional team!
Would highly recommend!

The whole team at Steven Oates in Hertford was really helpful and gave us good advice even when it took a long time to find a buyer. We didn’t drop the price too much and it paid off. Once we had an offer, Lisa was great making sure things happened even though all the solicitors involved were rubbish!

We had an excellent experience with Lisa at Steven Oates during the purchase of our new home. She was efficient, professional, and always on the ball, keeping us informed at every stage and ensuring everything ran smoothly. We would highly recommend Lisa and the team at Steven Oates.

I just want to say a big thank you to Charlotte at Steven Oates, she’s always there if we need something done, have any questions and is just so personable, always checking in and great at what she does! We have just extended our lease for the next few years, in part thanks to the trust we have in the Hertford team and as a company. Thanks Charlotte and all! Hannah ☺️

I was a first time renter and literally had no idea what to do or what to look for. As you do, I engaged with many agents and it was proving really hard to find somewhere. Steven Oates were in a different league. They found me the perfect place and as a managing agent the service they provided was unreal. No problem was too small for them to deal with and on the odd occasion when something did go wrong they dealt with it instantly. As a first timer there is so much you dont know or understand, but at Steven Oates they walked me through everything and completely took the stress out of the whole process. I cannot be grateful enough to Steven Oates, especially Charlotte and the team and cannot recommend them highly enough and I am hugely grateful for everything they did for me and getting me into my new home

We both sold and bought with Steven Oates this year and the experience was absolutely exceptional from start to finish.

Yasmine Weir was so helpful in accommodating our repeat viewings of the house we were buying, and offered wonderful advice throughout the process. She and Sam were also very helpful in the listing of our house. They offered support on every aspect, from organising the photos incredibly quickly, scheduling viewings immediately, and again gave great advice. It was less than a week between starting the process of marketing our house and having offers made, and this was entirely down to their fantastic organisation and expertise.

We then had several issues with our chain. Throughout every issue Lisa Purdy was immediately available to provide help, and provided a level of communication that is unheard of nowadays. She was also incredibly thoughtful in offering insight and solutions. We do not believe we would have completed without her phenomenal help.

All in all, the team offered a service that went so far above and beyond what we would have expected. We will be returning to Steven Oates any time we sell!

Amazing service and fantastic staff. Made our first home buying journey smooth and stress free!

I recently worked with both Charlotte and Anthony from Steven Oates Estate Agents, and the experience was excellent. They were professional, friendly, and made the viewing process smooth and straightforward. Communication was clear throughout, and they were happy to answer any questions we had. I’d happily recommend them to others looking to view and rent a property!

We purchased our home through Steven Oates there were some stressful moments. However, Lisa Purdy helped us through them with her calm professionalism. I can't thank her enough for the support that we received and I would definitely recommend them to anyone who is house hunting.

Lisa from Steven Oates was so amazing. Supportive, not pushy, caring, not false and helped Austin and I through selling Mums house. Thanks Lisa.

I recently sold my property through Steven Oates in Hertford, and found their service to be efficient and friendly throughout. Lisa, Yasmine, Jack, Sam and others all combined to make a professional team, members of which managed the various viewings in my absence, and gave regular and helpful feedback. They delivered smoothly what could have been a fraught process, and brought it to a happy conclusion.

Really looked after us during the whole process. Thank you very much!

Again, I could add several more starts for the team at Steven Oates. From start to finish, they have been nothing less than available, professional, highly efficient and always friendly. The chain wasn't short and even towards the end of the process, Lisa worked tirelessly behind the scenes, contacting solicitors amidst all others, to ensure the outcome met what became a deadline. I would have no problem recommending this fabulous team, knowing whoever uses them will be in great hands. Huge thanks to the whole team, but especially to Lisa, Jack and Sam for all you've done to facilitate this journey, as painlessly as possible. You've been amazing.

What a fantastic team at Steven Oates. Jack Wall, Lisa Purdy , Steve and the rest of the team were just so helpful with our sale.
I must say that the level of professionalism, knowledge and attention to detail were the things that stood out for me.
They do appear to be the go to agents in Hartford. I would definitely use them again and
I would really have no qualms in recommending this estate agents to anyone.

Absolutely outstanding service—truly the best in the business! We sold our home with them in June, and what could have been a stressful experience was made seamless and worry-free. Their expertise, communication, and calm approach took all the pressure off. Highly recommended!

We have recently completed on a property and Yasmine was fantastic. Great communication, answered our emails so quickly and so supportive throughout the entire process. I would recommend Steven Oates to everyone. Thank you Yasmine and the wider team!

Fantastic service from Yasmine from start to finish... thanks to her efforts to maintain effective communication between myself, the seller and our solicitors, I managed to complete the purchase of my new house within 2 months of making the offer. Would recommend this company 100%.

Excellent estate agent. Jack Wall did a fantastic job from end to end - from valuation, ad creation, viewings and right through to (a challenging) exchange and completion. Their online portal gives you daily Rightmove stats (search results and click-throughs) and keeps track of viewings and feedback. All staff are friendly and helpful and are passionate about their work. Would highly recommend.

Can't recommend anyone else more than Steven oats, that's for both commercial and residential requirements, absolutely fantastic team, a very special thanks to Thea and Andy!

Excellent Service from Steven Oates! We've now completed the letting of two properties through Steven Oates and honestly can't recommend them enough. Thea has looked after us both times and has gone above and beyond to support us throughout the entire process. Her professionalism and dedication made the transitions smooth and stress-free. Me and my family are grateful for the service provided by them and would not hesitate to use Steven Oates again in the future!

Best Estate Agents in Hertford by a march mile!

I've bought and sold numerous times and have just recently sold my flat through them. Yasmine was my contact and I couldn't be happier with how she handled everything. She was proactive and managed my sale so well, leaping in to help where necessary, to ensure that things went along smoothly. She always responded to my calls, never just left me hanging and I'd have absolutely no hesitation in recommending her or Steven Oates to anyone!

What a joy it was to deal with professional and enthusiastic individuals - real people - when going through the stress of selling our property. We cannot thank the Steven Oates team enough for all their work and help in getting the property sold. The whole team, and in particular Steven, Jack and Lisa were brilliant. They were always there to offer help or advice, either immediately or by return, throughout the process. There was always someone at the end of a phone. All with a calm, friendly, supportive and positive approach that really gave us confidence in the whole process. We went on to use the Lettings team to help us secure a rental whilst searching for our next home. Again, a delight to work with, in particular Thea and Sophie, but the team as a whole displayed the same professional and supportive standards. Thank You all. Cheryl and Derek

Had a great service from the team at Steven Oates, couldn’t recommend them enough!

Yasmine dealt with our house sale and she was excellent! Keeping us informed, ensuring the sale went through as quick as possible & being on hand for any questions we had!
Would definately recommend Steven Oates and Yasmine specifcially.

A first class service, in particular Jack has been unbelievably supportive, professional and incredibly hard working, keeping us up to date with the process as it went along, liaising with Solicitors making the whole experience much better than it otherwise would have been. I cannot recommend the agent and the company highly enough.

Jack worked hard to make our sale happen. Put lots of effort into maintaining the chain, We were really happy with the service offered.

Thea and Sophie were fantastic, easy to deal with and really went the extra mile to help get my house rented despite the challenge of it being a short term lease!

I had to rent a flat last January when I returned home from Australia to find my house flooded, Charlotte and the letting team went out of their way to get me in as quickly and painlessly as possible, I’ve just moved out to return home after a year.
Dealing with the team has been a joy, any requests dealt with quickly and seamlessly and nothing was to much trouble.
I would highly recommend them and happily award five stars.

Lisa was brilliant throughout our sale which was not straightforward. She knows her stuff, kept us up to date at every stage, and was always ready with support and advice. We would probably have given up without her! Can’t recommend her highly enough.

Enthusiastic, efficient and effective. Friendly and helpful staff. Would definitely recommend.

Excellent communication and attentive throughout the sale of our unique house. Highly recommend 👍

Steven Oates recently sold my property . I was very impressed with Yasmine who had viewers clambering through my door and a good few offers too !! The process went relatively smoothly and I’d like to thank the team for everything …enabling me to start my new journey after only 4 months start to finish . I can’t recommend Steven Oates highly enough …they exceeded expectations !

Very happy with the service we received from Steven Oates. Great attention to detail from Sam and Lisa. Both were excellent with their communication and made a potentially stressful experience much easier!

I've just bought my house through Steven Oates and have been impressed by the service. A special mention for Lisa who kept my informed throughout and dealt with all queries quickly and efficiently from the first viewings through to completion. I'd be happy to recommend based on my experience.

Extremely positive experience. Everything went very smoothly and Charlotte is very helpful, friendly and efficient. The agency are always available to help everytime I phoned and helped make a very stressful experience go very stress free. They even gave me a bottle of plonk when I collected the key.
They are highly recommended. Thanks very much!

Steven Oates estate agents are an absolute pleasure to work with, one of our most valued clients. Lisa is hard working, super attentive and a sweet heart!

We bought our home through Steven Oates in October. Lisa was particularly helpful and responsive. We also viewed other properties prior to the one we purchased, and every member of the team we met was pleasant and informative. If/when we decide to move in the future, we would definitely trust Lisa and the rest of the team.

We have been impressed by the professionalism of each member of staff we've dealt with, especially Thea.
Every question we had was answered promptly.

My partner and I recently became tenants of a property managed by Steven Oates. The process was from viewing properties to arranging the tenancy was smooth and incredibly quick. Sophie and Thea have both been fantastic.

Very helpful, professional and friendly staff.
Charlotte in particular is exactly who you want as an estate agent.

Both Thea and Sophie have been fantastic, everything was so quick and easy. Really helpful and I would definitely recommend!

We recently sold our house with Steven Oates Sam was always on hand to help along the way everyone was very professional and helpful.

I sold my two bedroom apartment with Stephen Oates and purchased my three bedroom property with them as well.
Jack and Sam, who are sales negotiators with the company were there if I needed any information or any queries that came up during the time it took to purchase and sell.
I found the experience extremely good indeed with a professional company like Stephen Oates you can trust them to get the best result and the best price.
I will be using Stephen Oates again if I decide to move at a later date as they are professional courteous and always there if you need advice.
I just like to say thank you very much for what you’ve done for me and I’m happy now in this lovely home do you offered me.

Lisa and team were great throughout the process, professional with the human touch. Responses were quick and was kept informed at all times. Would certainly recommend them.
Jill Crabtree